Why choose BOQ Bundaberg?
At BOQ Bundaberg they pride themselves on building real relationships, and understanding their customer's every need, they are here to help with all your banking solutions. This week we sat down with local Owner-Manager Trudy Azzopardi and asked her what she believes the benefits are to local community minded banking and why it is essential for Bundaberg.
Trudy says, there are several benefits to banking with an Owner-Managed branch:
- Personalised service: Owner Managed branches often have a smaller customer base, which allows them to offer more personalised service. They may have a deeper understanding of their customers' financial needs and be more responsive to their requests.
- Community involvement: Owner Managed branches are often deeply rooted in their local area, and they invest in the community by supporting local businesses, organisations and initiatives. This can be beneficial for both the branch and the community.
- Overall, owner managed branches can offer more personalised service, better community involvement, which can make them a great choice for people looking for a local, community-focused banking option.
BOQ Bundaberg believe in a person-centered approach to banking. A banking model that focuses on providing financial services and products that are tailored to the unique needs and circumstances of individual customers.
In person-centered banking, the bank would take the time to understand the customer's financial goals, constraints, and preferences. They would then use this information to provide customised products and services that are tailored to the customer's specific needs.
Person-centered banking also involves providing customers with the resources they need to help them make informed financial decisions. This includes 1:1 support, budgeting tools, and other resources that can help customers better understand their finances. This approach to banking also can prioritise transparency, trust and communication as essential elements of the customer relationship. Person-centered banking can provide customers with a more positive banking experience, and can help to build stronger, more loyal relationships between customers and their bank. It's an approach that can benefit both the bank and the customer, by helping customers achieve their financial goals.
We love banking with BOQ Bundaberg because of all the reason listed and, above all, we know that if we need something quickly or if we have a problem we can talk to Trudy and her team. Trudy believes in delivering personalised face to face service, that’s why when you visit BOQ Bundaberg you will always be greeted by a friendly team who will listen to your concerns and support your needs.