Hello Baby Directory

Helping Your Child & Family

There are a range of services for children and families that promote, support and safeguard the welfare of families and young children in our community.

Each of the services listed below offers a specific service to local families.

Community & Family Health

This is a free Queensland Health Service provided by trained child health nursing and allied health professionals.

Services available are: Child Health Drop-In Service 0-5 years; Child Health Clinic by appointment 0-5 years; Home Visiting by referral only; Mums and Bubs Home Visiting program; General Parenting education sessions; Positive Parenting Program (Triple P); Circle of Security Parenting Program (COS-P); Early Intervention Parenting Specialist Psychologist and Social Worker; Hearing screening and assessments for 4 years to 18 years; School Based Youth Health Nurse Program (SBYHN) in High Schools.

Child Health Drop-In Service

Margaret Rose Centre: Monday, Wednesday and Friday 8.30 am—12.30 pm. Short consultation.

Child Health Clinics

Longer consultation or prefer a confidential environment.

Longer consultation is required for developmental assessments, discussing concerns around feeding, sleeping, development and play.

Margaret Rose Centre:4150 2700        Gayndah Community Health:   4161 3571

Gin Gin Hospital:          4157 2222        Biggenden Hospital:                4127 6400

Childers Hospital:         4192 1133        Eidsvold Hospital:                    4165 7100

Mundubbera Hospital:  4165 5200

Discovery Coast Community Health Centre:                                          4902 1100

Lactation Clinic with Lactation Consultant

Margaret Rose Centre Phone 41502700. By appointment Monday 9am—1pm and 2pm—3pm.

Child Health Line

Round the clock access to information and support about newborns and young children for mums and dads on teething, postnatal depression, immunisation, toilet training, feeding, sleep concerns and other health issues.  Expert advice is available 24 hours per day, 7 days per week.

Phone: 13HEALTH (13 43 25 84) hotline.

Triple P (Positive Parenting Program) (PPP)

Triple P promotes positive parent-child relationships and assists in developing effective parenting ideas for all child from 18 months to 12 years of age.

Individual clinic consultation, Seminar or Group Triple P by appointment or referral.

Phone: 41502700

Circle of Security Parenting Program (COS-P)

Circle of Security Parenting (COS-P) is a new parenting programme based on attachment research. It aims to assist parents to create a strong connection with their children.   COS-P is an 8 week program designed to help parents recognise how children communicate their needs, how to interpret these cues, and reflect on how they respond to them.    Program is by referral or self-referral.

Early Intervention Parenting Specialist

Early Intervention Parenting Specialists (EIPS) are Social Workers and Psychologists who specialise in providing counselling and therapeutic parenting support for parents of babies and children aged 0-8 years of age.   Our service offers group, individual or home visit based interventions.  EIPS may also utilise available technology to support rural families (i.e. videoconference).

School Based Youth Health Nurse Program

The Youth Health Nurse works with young people, school staff and parents within the local hospital and health service to, promote health and wellbeing; create a supportive, healthy school environment; connect people with other support services.

BUNDABERG HOSPITAL—PAEDIATRIC SPEECH PATHOLOGY

GP referral required. Service for children aged birth until enrolled in education. Feeding difficulties; speech and language disorders. Assessment and therapy (individually or in groups). Children eligible to access this service if not eligible for any other service.

Phone: 4150 2570

Bundaberg Child and Family Centre

The Bundaberg Child & Family Centre, based at the Bundaberg and District Neighborhood Centre, provides a central point for families to access support, information or referrals to other service providers.  A main focus of the program is families with pre-school aged children. Playgroups meet at the center most weekdays during school terms. The Centre is affiliated with Playgroup Queensland. Assistance can be provided for new groups or support groups when the need has been identified.  Parent education, personal development  sessions and group activities are available and aim to enhance family functioning for families from all walks of life.

Email: bcaf@kenalwynbnc.org.au

Bundaberg Family Relationship Centre

The Bundaberg Family Relationship Centre has registered Family Dispute Resolution Practitioners, a Child Consultant and an Indigenous Family Support Officer to help separated parents to develop workable parenting arrangements. They will also provide information about the effects of family separation on children and may refer individuals to other services to access counseling or legal information. Our staff will maintain impartiality and confidentiality throughout the dispute resolution process while maintaining the best interests of the child as the highest priority.  The Bundaberg Family Relationship Centre has a spacious reception area in which you will be able to find a variety of brochures, DVD’s and booklets including community information and parenting reference material. There are also FREE legal advice sessions and Family Law Advise sessions available weekly while Divorce information sessions are held monthly. Bookings are essential for all workshops.

Outreach offices are located in Kingaroy, Maryborough and Hervey Bay. Phone us on 1300 885 373 for further information or to make an appointment.

Email:  bundaberg.frc@uccommunity.org.au

Phone: 1300 885 373                         Fax: 3250 4772

Website: www.familyrelationships.gov.au

Bush Children's Health Scheme

Children (aged up to 13 years) experiencing emotional, social, behavioural
difficulties at home or school.  Provide a range of early intervention services which address the ongoing physical, psychological and developmental well-
being of children of the Bundaberg district. Occupational Therapist, Speech Therapist, Psychologist.

Email:  bundaberg@bushkids.org.au
Phone: 4152 3799                                             Fax: 4152 7022
Website: www.bushkids.org.au

IMPACT’s Positive Start Parenting Program

Positive Start Parenting is a free service for young mothers and expectant mums aged 15-24 whose children are under pre-school age and who identify the need for parenting assistance. The program offers one-on-one support, developing parenting techniques, linking into other community services, mentoring, individual and group activities, and a practical hands-on approach to parenting. IMPACT provides a safe, comfortable child-friendly environment for mums and their children. This is a non-referral program, but an eligibility criteria applies so if you feel this is a the type of program for you please call.

Email: mail@impact.org.au

Phone: 4153 4233 or Freecall: 1800 179 233   Fax: 4153 1181

Website: www.impact.org.au Facebook: www.facebook.com/IMPACTMYM

Isis Child and Family Support Service

Isis Child and Family Support Service is a non profit organisation sponsored by the Office of Early Childhood Education and Care and the Bundaberg Regional Council. The Child and Family Support Service was specifically established to provide support for Families and Service Providers within the Childers and surrounding area.

Services are provided for families with children 0-16 years. If you are feeling isolated, in crisis, needing extra support or information on issues relating to families, the Child and Family Support Co-ordinator can speak with you by phone, at the centre, or in your home/service. Programs offered are Playgroup, Toy Library, Resource Books, Australian Breastfeeding Meetings and the Parent Discussion Group.  All services are Free and Confidential
Email: childcareservices@bundaberg.qld.gov.au
Phone: 4130 4690                      Fax: 4126 2897

Mobile: 0428 261 778
Website: www.bundaberg.qld.gov.au

Alcohol Tobacco & Other Drug Services

Parenting a new baby can be a stressful and challenging time. If your
substance use becomes a problem for you, there is help available. Alcohol, Tobacco and Other Drugs Service (ATODS) aims to minimise alcohol and other drug related harm and enhance the health and wellbeing of the community. ATODs is a confidential service available to anyone who is affected by alcohol, tobacco or other drug use, personally or from someone else’s use.

Phone:  4150 2740                                                                                                Fax:  4150 2749

Childcare Benefit

The Department of Human Services through their Family Assistance Office is responsible for the Child Care Benefit. The Family Assistance Office is responsible for decisions about the amount of care for which the Child Care Benefit can be paid based on income. Operating hours: 8am to 8pm, Monday to Friday

Phone: 13 61 50

Child Car Seat Restraints

Advice, fittings and installation checks

Bundaberg Baptist Family Day Care Scheme—Phone: 4152 9233 or www.familydaycarebundaberg.com.au

Child Support Agency Enquiry Line

The Child Support Agency is responsible for the assessment and collection of child support. The service cannot assist with custody issues of changing amounts of maintenance ordered by a court.

Operating hours: 8.30am to 4.45pm,
Monday to Friday.

Phone: 13 12 72

Website: www.humanservices.gov.au

Community Lifestyle Support Inc (CLS) – Stepping Stones Therapy Centre, early intervention program

A multidisciplinary early intervention program for children aged 0 to 8 years who have a physical disability or developmental delay requiring physiotherapy, occupational therapy and speech & language therapy. Please contact the friendly CLS - Stepping Stones Therapy Centre Team for more information and to register for the program.

CLS Ability Centre (Head Office)

Address: Kalkie Road, Ashfield, QLD. Post: PO Box 2402, Bundaberg, QLD, 4670

Phone: (07) 4155 6121   Fax: (07) 4155 6240   

Email: admin@communitylsinc.com.au Website: www.communitylsinc.com.au

Stepping Stones Therapy Centre – Early Intervention Program

Phone / Fax: (07) 4159 3077 Email: eip@communitylsinc.com.au

Complaints about child care services

To make a complaint about a child care service contact Department of Education, Training and Employment—Office of Early Childhood Education and Care.

Phone: 4190 3871

Disability information service

Disability Information Service is a free statewide service which helps you to find information and services for children and adults who have a disability. You can access information on accommodation, respite care, education, recreation and sporting services located throughout Queensland. Operating hours: 9am to 5pm, Monday to Friday. Email: disabilityinfo@disability.qld.gov.au. Phone: 13 74 68

Website: www.communities.qld.gov.au/disability

 

Domestic & family violence women’s crisis line

The Womens Domestic Violence Telephone only service provides a  confidential information service and counselling to women, children and young people affected by domestic violence. The service assesses and refers clients to a place of safety.  Operating hours: 24 hours a day, 7 days a week. Phone: 1800 811 811

 

Domestic & family violence men’s crisis line

The DVConnect Men’s Information Line provides a confidential telephone counselling referral and support service to men with respect to relationships, health, family issues and domestic violence.  Operating hours: 9am to 12midnight,
7 days  a week. Phone: 1800 600 636

EDON Place Women's Domestic Violence Service Inc - Child Support

EDON Place Women’s Domestic Violence Service provides quality, short-term crisis accommodation and support to women and children escaping domestic and family violence. EDON Place is a service that provides:

• Advocacy, Facilitation, Support and Assistance
• Community training and education
• Court assistance and process information
• Crisis counselling
• Children’s services
• Domestic and Family Violence Services
• Emergency Relief
• Outreach Services
• Safety Upgrades services

Office hours: 8.30am to 5.00pm Monday to Thursday and 8.30am to 3.00pm Friday.

Email: childsupport@edonplace.org.au

Phone:  4153 6820 | 1800 811 811                      Fax: 4153 4596

Family Planning Queensland

Family Planning Queensland (FPQ) has provided sexual and  reproductive health services to the wider population of Queensland since its first clinic
session in 1972. The Bundaberg office is an education and training centre only.

Email: bundabergedu@fpq.com.au
Phone:  4151 1556        Fax: 4151 3264
Website:  www.fpq.com.au

Health information line

A free information and referral service for Queensland women.

Phone: 1800 017 676

Website: www.womhealth.org.au

Immunise Australia National Infoline

The Immunise National Infoline is a service provided by the  Australian Government Department of Health. The service can provide information regarding the Immunisation schedule, however cannot answer medical questions.  Operating hours: 8.30am to 5pm, Monday to Friday.  Phone: 1800 671 811

Kids Help Line

Kids Helpline is Australia's only free, confidential and private, 24/7 counselling services for children and young people aged 5 to 25 years.   Counselling and support is provided over the phone, web and email.  (Please note that charges may apply when calling from a different phone provider which is not Optus, Virgin, Vodafone, 3 or landline.)

Email: admin@kidshelp.com.au

Counselling Line: 1800 551 800                        Fax: 3367 1266
Website: www.kidshelp.com.au

Kidsafe (Child accident prevention foundation)

Kidsafe is an independent, nonprofit organisation dedicated to keeping kids out of hospital – the prevention of unintentional injury, injury death and disability in children. Kidsafe is a resource centre and also has baby capsules and child restraints for sale and hire and operates a restraint checking and fitting service.  Operating hours: 9am to 5pm, Monday to Friday.
Email: qld@kidsafeqld.com.au         Phone: 38541829

Let's Read

Let's Read is a program designed to encourage parents to have fun reading with their young children and make this part of their daily routine.  It aims to develop the building blocks that will help children learn to read and write when they get to school.  The program is divided into 2 parts: Community Based Professionals who are trained to work with parents and Volunteers who do 'read aloud' sessions in the community.

Email: tami.boas@thesmithfamily.com.au
Mobile: 0413 065 661
Website: www.thesmithfamily.com.au

National sexual assault, domestic family violence counseling service

Online service allows you to chat with a qualified and experienced counsellor on www.1800RESPECT.org.au or Phone 24 hours a day on 1800 737 732

Parentline

Parentline is a confidential telephone service aimed at providing professional counselling and support to parents/guardians. Operating hours: 8am to 10 pm, 7 days a week.  Phone: 1300 301 300

Phoenix House Association Inc

Phoenix House offers a comprehensive, integrated service which provides a child centred and family focused programme for children and young people who have been sexually and/or physically abused, or witnessed domestic violence, and support for non-offending  family members and carers.  An outreach programme provides therapeutic interventions for young people and adults who have committed sexual offences.

Email: admin@basas.org.au
Phone:  4153 4299  Crisis Line 1800 737 732   Fax: 4153 4117
Website: www.phoenixhouse.com.au

Bumblebees Therapeutic Preschool

An early intervention and prevention preschool programme for children between the ages of 3-5 years, who have experienced harm or suspected harm, or who are displaying harmful behaviours. The program provides:  A therapeutic preschool programme; Individual counselling; Home visiting Programme; Counselling and support for parents/carers and families; Family activities and excursions; Visits from other health and safety professionals; A parent peer support group; The ‘123 Magic’ parent education programme; Linking and referring families into further community networks; Training and education for other professionals and organisations and support for other services.

Contact Phoenix House Association Inc on Phone: 4153 4299

Poisons information centre

The Queensland Poisons Information Centre provides a telephone service on poisoning, suspected poisoning, bites, stings to callers from Queensland and adjoining geographical areas.  Operating hours: 24 hours, 7 days a week
Phone: 13 11 26

School Dental Service

The School Dental Service consists of 7 mobile dental vans, which travel to
60 different schools in the Bundaberg, Miriam Vale, Gin Gin and Isis regions.  The dental vans are equipped to provide check ups and treatment to school age children from 4 to 15 years old.  Phone 4150 2243 between 8am to 10am for emergency appointments.

Phone: 4150 2243

Suncare Community Services Inc - commonwealth respite and carelink centre

A single point of contact for information, assistance and support regarding respite
for Carers.

Email: buinfo@suncare.org.au

Phone: Freecall™1800 059 059 (except  for mobiles)

Wide Bay Sexual Health Service - Q Clinic

Free and confidential sexual health check-up, information and advice. We prefer that people phone for an appointment but we also see 'walk in' clients.  The Q Clinic is now located at 312 Bourbong St, top floor of the Margaret Rose Building

Email: BBH-QClinic@health.qld.gov.au

Phone: 4150 2754

Women’s Infolink

Women’s Infolink is a free, confidential, Queensland wide information and
referral service open to all women and girls.  Operating hours: 8am to 6pm, Mon-Fr.

Phone: 1800 177 577

Indigenous Services

IWC

The Indigenous Wellbeing Centre offers a range of health and community services for Indigenous and non-indigenous people across the Bundaberg, North Burnett, South Burnett and Fraser Coast regions.

Email:  info@iwc.org.au

Phone:  1300 492 492               Fax:  4151 3140

INDIGENOUS WELLBEING CENTRE

The Child Health Worker Program aims to provide health promotion, early intervention and prevention initiatives aimed at Aboriginal and Torres Strait Islander school aged children in the pre prep, prep and primary school settings and their families. Contact Child Health Worker (Bundaberg, North Burnett, Fraser Coast) Phone: 1300 492 492

 

Jukanyula Aboriginal Crop

Playgroup, after school enrichment program and vacation care program.
Phone:  0450473793

 

Bundaberg Aborigianl Corporation for Women

BACFW is a Community organisation which is a support system for women
of Aboriginal or Torres Strait Islander descent or partners of Murri people. Special programs are run by the group on Health, Art & Craft, Child services, Family support, and Cultural services for the people of the Bundaberg area and as a drop in Centre for Murri women and as a sales outlet for their art & craft. Email:  bacfw1@bigpond.net.au  Phone:  4153 6456

Hippy

The Home Interaction Program for Parents and Youngsters (HIPPY) is a home-based parenting and early childhood enrichment program targeting families with young children. HIPPY is a free, two-year, home-based program for families. The first year of the program commences in the year prior to the child attending Prep (3½-4 years old). During the second year of the program, the child may also be attending school (Prep). For more information visit www.familydaycarebundaberg.com.au

Phone: 4152 9233

Email: hippy@familydaycarebundaberg.com.au

Foster Carer's Support Group

Meet for coffee and chat.  Guest speakers on occasions. Meets last Friday of the Month at Pathways Building Payne Street.Mobile: 0417 761 593 / 0417 634 167

Grfief and Loss support - Lutheran Community Care

One to one caring.  Friendship groups. Loss of child or family member.
Email: office@stjohnsbundy.org.au

Phone: 4152 5900 during office hours
Mobile: 0418 854 260

Lone Fathers Association

The Lone Fathers Association, a national Peak Body, is a
non-sexist, non-sectarian, non-profit, and self-help educational and welfare organisation devoted to the interests of lone fathers, their friends, relatives, grandparents, extended family, carers and children.

Website: www.lonefathers.com.au

The Pyjama Foundation

The Pyjama Foundation in the Wide Bay supports foster and kinship carers provide extra help for our community’s most vulnerable children.  Our goal is to alleviate some of the pressure on carers in a practical way, focusing specifically on improving the children’s literacy and numeracy skills.  The Pyjama Foundation recruits, screens, trains and supports volunteers from the community - Pyjama Angels.  Pyjama Angels are matched with a child in care and visit them once a week for an hour to help them with their literacy and numeracy.

Email: admin@thepyjamafoundation.com    Phone: (07) 3256 8802
Website: www.thepyjamafoundation.com

The Stillbirth and Neonatal Death Support (Qld) Inc including miscarriage support

Providing mutual support, information, education and advocacy for parents and families who experience the death of a baby through miscarriage, still birth, neonatal death and other reproductive losses.  Free call 1800 228 655 24hr/7 day support.   National Support Freecall number: 13000SANDS (1300072637)

Email: admin@sandsqld.com
Phone: 1800 228 655 24hr/7 day support
National Support Freecall number: 13000SANDS (1300072637)  Fax: 3358 2533
Website: www.sandsqld.com

Counselling

Centacare

Counselling Programs offer therapeutic counselling provided by qualified and experienced counsellors.  Services include relationship, family, group and individual counselling, working with children, adolescents and adults, school counselling, early intervention services, community education and employee assistance programs.  A free family support service for parents and carers of young people aged 0-17 years is offered in the Gin Gin and Childers communities. Pre-marriage Education is offered to all couples from any denomination planning to be married. No referral necessary. Our fees are on a sliding scale dependent upon income—no client is refused a service based on an inability to pay—clients can negotiate for free sessions or reduced fee sessions as needed

Email: bundaberg@centacare.net

Phone: 1300 523 985                 Website: www.centacare.net

Kids Help Line

Kids Helpline is Australia's only free, confidential and private, 24/7 counselling services for children and young people aged 5 to 25 years.   Counselling and support is provided over the phone, web and email.  (Please note that charges may apply when calling from a different phone provider which is not Optus, Virgin, Vodafone, 3 or landline.)

Email: admin@kidshelp.com.au

Counselling Line: 1800 551 800                        Fax: 3367 1266
Website: www.kidshelp.com.au

 

Gambling Help Service (Unitingcare Community)

FREE face to face counselling for problem gamblers and their families.  Also providing support group programs, community education and training workshops. for industry workers.

Email: lorraine.bryant@uccomunity.org.au

Phone: 4153 8400

 

UnitingCare Community

UnitingCare Community provides face to face counseling, crisis intervention, group programs and educational workshops through a variety of Services including the Family and Relationship Service, Supporting Children after Separation Program, Community Support Service, Indigenous Family Care Service, Domestic and Family Violence Counselling Support Service, Community Recovery Counselling, Financial Counselling and Gambling Help Service. Lifeline 24 hour telephone crisis support is available on 13 11 14

Email: bundaberg@uccommunity.org.au

Phone: 4153 8400                                          Fax: 4153 4949
Website: www.uccommunity.org.au

Parentline

Confidential telephone counselling, Triple P - parenting programs and referral service for Queensland and Northern Territory.

Email: parentline@boystown.com.au

Counselling Line:1300 301 300             Fax: 3367 1266
Website: www.parentline.com.au/

Pregnancy Counselling Australia

Pregnancy Counselling Australia provides practical and emotional support for women in crisis pregnancies and women suffering from post-abortion syndrome.
Phone: 1300 737 732

Website: www.pregnancycounselling.com.au

Relationships Australia

Relationship, Family and individual counseling, Education services and programs, Victims Counsellng and Support services, Family dispute resolution and property mediation, Domestic Violence support services.  FOCCUS pre-marriage program and Parenting Orders program.

Email: BundabergAdmin@relatedqld.com.au

Phone: 1300 364 277     Fax: 4153 2955  Website: www.relationships.com.au

SCASP – Supporting Children After Separation

The SCASP program provides counselling, group work  and support to children and young persons affected by the recent or past separation of their parents. Relevant education and workshop programs on request. This is a free service.

Email: bundaberg@uccommunity.org.au

Phone: 4153 8400                                 Fax:  4153 4949

Website: www.uccommunity.org.au

Small miracles foundation

The Small Miracles Foundation provides free telephone, online and face-to-face counselling for families dealing with fertility issues, miscarriage, still birth, premature birth or infant loss.

Email: enquiry@smfoundation.org.au                Phone: 1300 266 643

Website: www.smfoundation.org.au

School Chaplains

SU QLD chaplains, or ‘chappies’, provide spiritual and emotional support to school communities. They are in the prevention and support business: Helping students find a better way to deal with issues ranging from family breakdown and loneliness, to drug abuse, depression and anxiety. They provide a listening ear and a caring presence for kids in crisis, and those who just need a friend. They also provide support for staff and parents in school communities. For more information about your schools chaplaincy service please contact your school administration office or School Chaplaincy Coordinator Lisa Hardie at lisah@suqld.org.au

Emergency Relief

 

The objective of Emergency Relief (ER) is to assist people in financial crisis to deal with their immediate crisis situation in a way that maintains the dignity of the individual and encourages self reliance.

Assistance from Emergency Relief providers to clients is primarily in the form of:

• purchase vouchers of a fixed value (eg for food, transport or chemist vouchers);
• assistance with rent/accommodation;
• part-payment of utility account/s;
• material assistance such as food parcels or clothing; and/or appropriate referrals to other services that help to address underlying causes of financial crisis.

 

Bundaberg

Bundaberg Aboriginal & Torres Strait Islander Housing & Advancement Society         Phone: 4152 5877

Edon Place Women's Domestic Violence Service Inc Phone: 4153 6820

Citicoast Global Care   Phone: 4153 2577

Youth Services Bundaberg      Phone: 4153 2227

Regional Housing Limited        Phone: 4153 1239

Society of St Vincent de Paul Bundaberg        Phone: 4151 5455

Salvation Army - Community Services Welfare Division           Phone: 4151 8015

Childers

Childers Neighbourhood Centre          Phone: 4130 4690

Gin Gin

Gin Gin District Chamber of Commerce Inc

Coordinator: Meg Wills

Crisis

 

Emergency (Ambulance, Fire, Police)                                  Phone: 000

13 Health                                                                                            Phone: 13 43 25 84

Alcohol and Drug Information Service (ADIS)                    Phone: 1800 177 833

Breastfeeding Helpline                                                         Phone: 1800 686 268

Child Care Access Hotline                                                    Phone: 1800 670 305

Child Health Line                                                                   Phone: 13 43 25 84

Domestic and Family Violence                                             Phone: 1800 811 811

Domestic Violence & Sexual Assault Helpline       Phone: 1800 200 526

Family Relationship Advice Line                                         Phone: 1800 050 321

Kids Helpline                                                                         Phone: 1800 551 800

Lifeline                                                                                               Phone: 131 114

Medicare Public Enquiries Line                                           Phone: 132 011

Mensline Australia                                                                Phone: 1300 789 978

Parentline                                                                                           Phone: 1300 301 300

Playgroup Australia                                                               Phone: 1800 171 882

Poisons Information Centre                                                 Phone: 131 126

Pregnancy Birth &  Baby Helpline                                        Phone: 1800 882 436

SANE Helpline                                              Â